FREE SHIPPING AND EASY RETURNS ON ALL ORDERS!

FAQs

HOW DO I SEARCH FOR A PRODUCT?

You can type in your search term in the search bar on the top right corner of the screen or, you could also browse through the category of the products on the side of the web-page and then refine it according to price and colour.

Once you have found what you want, click ‘add to shopping cart’ and when you’re done with shopping, follow the on screen instructions to fill in your payment and delivery details.

 

I HAVE SEEN A PRODUCT BUT IT NO LONGER SEEMS TO BE IN STOCK?

First of all, our sincere apology for not finding an item you have fallen in love with.  Our products will run out rapidly so you need to be very quick and grab the item you have chosen and get it before someone else does.  But you can always find something similar to the one you were looking for, as we keep adding fresh stocks every fortnightly. 

 

DO I NEED TO CREATE AN ACCOUNT TO SHOP?

Creating an account via email input only (no password set required) will allow you to order without having to fill in your details every time you shop with us and also to get special offers and discounts every now and then by signing up for our newsletters. Alternatively, you could also follow/like us on our social media pages like Youtube and Instagram to get an interesting insight into our product development process. 

 

 HAS MY ORDER BEEN SHIPPED OUT YET?

As soon as your order is placed online, our warehouse will dispatch the goods immediately.  You will be sent an e-mail to confirm that it is on its way.

You will receive the goods within the timescale as we indicate.  You can track your orders by the Royal Mail tracking number that would be emailed to you shortly after despatch. 

 

WHAT CAN I DO IF I RECEIVE WRONG ITEM?

It is very unlikely, but in case if you receive a wrong/faulty item, then please send us an e-mail to returns@assots.co.uk.  We will be happy to immediately sort it out for you and send you the correct ordered goods within 24 hours.

 

DO YOU HAVE A SHOP?

We are online Store, which is open 24X7 and delivering your ordered goods to your front door on-time and everytime.