At Assots London, we are committed to ensuring your complete satisfaction with our products. If, for any reason, you are not entirely pleased with your purchase, we offer a hassle-free easy returns policy within 30 days of the delivery date. Please review the following guidelines to ensure a smooth return process:

ELIGIBILITY FOR RETURNS

Time Frame: Items must be returned within 30 days from the date of delivery.
Condition: Returned items must be unused, in their original condition, and with all tags and packaging intact.
Proof of Purchase: A valid proof of purchase or receipt is required for all returns.

HOW TO RETURN AN ITEM


Prepare Your Package:

Repack the item(s) securely in the original packaging, including all accessories, tags, and any free gifts received with the purchase. 

You can use your own delivery company to return your package to us. Please be aware that we do not offer free returns and that you will be liable to pay return postage costs.

If you receive a faulty item, please contact us at customerservice@assots.co.uk. Include your name, order number, and a detailed description of the fault. We will reimburse your return postage costs. Kindly provide proof of postage or a receipt when you return the item.

Track Your Return:

For your peace of mind, we recommend obtaining a proof of postage receipt from the postal service when you send back your item(s). This will allow you to track the return shipment.

Refund Process

Inspection and Approval: Once we receive your returned item(s), our team will inspect them to ensure they meet the return eligibility criteria. We will notify you of the approval or rejection of your return.

Refund Issuance: If your return is approved, a refund will be processed to your original method of payment. Please allow up to 7-10 business days for the refund to appear in your account, depending on your payment provider.

Exchanges: If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.


International Returns

Shipping Costs: For international returns, customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Duties and Taxes: Please note that any duties, taxes, or fees paid for international shipments are non-refundable.

Contact Us

If you have any questions or need further assistance, please do not hesitate to contact our Customer Service team at customerservice@assots.co.uk. We are here to help and ensure your shopping experience with Assots London is exceptional.

Thank you for choosing Assots London. We value your business and strive to provide you with the finest in luxury handbags and accessories.