60 Days to Change Your Mind
We want you to be completely happy with your Assots London purchase. That's why we offer a straightforward, no-hassle return policy with 60 days to decide. Changed your mind? No problem. You can return your order within 60 days of delivery, no questions asked, as long as the item is unused, undamaged, and in its original condition.
Log in to your account at account.assots.com to request a return on any US order.
What Needs to Be Returned
To qualify for a refund, please ensure the item is returned with:
- All original packaging, including the Assots London dust bag
- Assots London tags and labels attached
- Protective coverings on hardware and zippers, where applicable
- Any free gifts included with your order (straps, cardholder, keypod case, tassel, etc.)
Return Shipping: US Orders
We'll provide a pre-paid return label to make the process easy. A $10 return fee will be deducted from your refund to cover return postage.
To start your return, log in to your account: account.assots.com
- Returns must be shipped within 7 days of receiving your return label
- Returns sent using a different courier or label may not be accepted
Refunds
Once your return has passed our quality check, your refund will be issued to your original payment method within 7 business days.
Please note that original shipping costs are non-refundable. $10 will also be deducted to cover the return label.
Damaged or Incomplete Orders
If your order arrives damaged or missing items, please email customerservice@assots.co.uk within 7 days of delivery with photos and your order number. Please keep all original packaging, we'll make it right.
Our Craftsmanship Guarantee: 365 Days
All Assots London bags are made from genuine leather and crafted to last. We stand behind the quality of our workmanship for 365 days from delivery, and if something goes wrong due to a manufacturing fault in that time, we'll put it right.
If you believe your item has a manufacturing fault, please contact us at customerservice@assots.co.uk with your order number and photos of the issue, and our team will guide you through the next steps.
We're here to help, quickly and without the hassle.